Identified - Our Engineering Team is actively working with Yahoo to identify the root cause so they can implement a solution.
Here's what we know so far: -New emails to Yahoo inboxes are being throttled. -The issue is affecting some users.
In the meantime, please: -Reach out to Yahoo recipients externally or request an alternative email address to use within the ATS
We will send an additional update as soon as possible.
May 08, 2024 - 13:29 PDT
Update - We've identified a temporary technical issue causing slight delays with emails sent to Yahoo users. We understand the importance of email deliverability, and we sincerely apologize for any inconvenience this may cause.
Here's what we know: Messages sent to Yahoo inboxes are being delayed. What we're doing: Our team of tech wizards are diligently investigating the issue and working tirelessly to resolve it promptly. What you can do: Reach out to applicants externally for an alternative email address so that you can continue correspondence within the ATS, if necessary. Sit back, relax, and enjoy a refreshing cup of applicant tracking system-themed tea. We'll handle the rest! You can rest assured that email deliverability remains our top priority.
We'll keep you updated as we progress in our endeavors to restore the Applicant Tracking System to its full functionality. Thank you for your continued patience and trust!
May 07, 2024 - 09:02 PDT
Update - We are continuing to monitor for any further issues.
May 06, 2024 - 12:09 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 06, 2024 - 10:46 PDT
Investigating - We are currently investigating this issue.
May 06, 2024 - 08:18 PDT
Account Access
Operational
90 days ago
100.0
% uptime
Today
Account Details
Operational
90 days ago
100.0
% uptime
Today
Application Viewer
Operational
90 days ago
99.69
% uptime
Today
Background/Drug Screening
Operational
Calendar
Operational
90 days ago
100.0
% uptime
Today
Careers Page
Operational
Create/Edit Jobs
Operational
Help
Operational
Job Board Distribution
Operational
Messages
Degraded Performance
Offer Letters
Operational
Reports
Operational
Third Party Integrations
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
May 3, 10:05 PDT
Update -
We are actively working on this issue with the third-party vendor, but we do not have new information to share at the moment. We appreciate your patience as we work to resolve the situation and return things to normal.
May 3, 08:37 PDT
Identified -
Two-factor authentication (2FA) may be unavailable for some users. As a workaround, if a user encounters an issue, any user with access to the Account Details/Manager Users page can edit the affected user's settings to temporarily disable 2FA. The affected user can then re-enable 2FA once this has been resolved. We're sorry for any inconvenience this may cause.
May 3, 07:02 PDT
Resolved -
We are pleased to announce that the issue affecting the document signing capability has been fully resolved. Our technical team and third-party vendor have worked diligently to address the problem, and we can confirm that all services are now fully operational. If you encounter any further difficulties, please contact our support team for assistance. We thank you for your patience and understanding during this service interruption.
May 2, 10:55 PDT
Identified -
We've identified an issue that's currently affecting the document signing capability within our platform. This disruption stems from a third party vendor experiencing downtime.
Our technical team is actively working with the vendor to resolve the issue as swiftly as possible. We recognize the importance of a smooth onboarding process and are committed to restoring normal service promptly.
Here’s what we know so far:
- The inability to sign documents is impacting some users. - The issue is linked to third party vendor services. - We expect a resolution within the hour.
In the meantime, please:
- Please refrain from sending any documents for signature at this time. - Check back for updates on our status page or if subscribed, expect a notification once this is resolved or updated.
We apologize for the disruption and thank you for your patience and understanding during this time. Stay tuned for further updates!
May 2, 10:12 PDT
Resolved -
We are pleased to inform you that the recent hiccups with our Applicant Tracking System's messaging feature have been resolved. Our team of tech wizards has been diligently administering digital cough syrup to the system, and we are happy to report that messaging is now functioning as expected.
If you are still experiencing any hiccups with messaging, we recommend clearing your cache and cookies before reaching out to support. This will help to ensure that you are viewing the most up-to-date version of the Applicant Tracking System.
We sincerely apologize for any inconvenience this issue may have caused, and we appreciate your patience and understanding as we worked to resolve it.
May 1, 09:44 PDT
Monitoring -
We've identified the gremlin responsible for the hiccups in messaging and have implemented a fix to keep your messages flowing smoothly. Rest assured, we're keeping a watchful eye on things to make sure the gremlin doesn't make a comeback.
In the meantime, you should be able to resume sending and receiving messages without continued shenanigans. If you encounter any further issues, please don't hesitate to reach out to our support team.
Thank you for your patience and understanding as we worked to clear up this technical hiccup. We're committed to providing you with a seamless communication experience throughout the hiring process.
May 1, 09:28 PDT
Investigating -
We've noticed some unusual behavior in our Applicant Tracking System's messaging feature. It seems to have caught a case of the hiccups!
Our team of tech wizards is currently investigating the issue to determine the root cause and develop a remedy. We understand the importance of seamless communication during the hiring process, and we're committed to getting things back to normal as quickly as possible.
Here's what we know so far: -Messaging delays are occurring intermittently. -The issue is affecting some users. -We are investigating the cause of the issue.
In the meantime, please: -Use alternative communication channels, such as email or phone calls, to communicate with your candidates. -Refresh your Applicant Tracking System page periodically to see if the issue has been resolved.
We apologize for any inconvenience this may cause and appreciate your understanding.
May 1, 09:05 PDT