Update - We have identified that the issue is on the HelloSign side. The HelloSign team is working on a resolution. This issue is impacting only a few users under the very specific circumstances referenced in the issue title.
Aug 30, 12:01 PDT
Update - The issue is happening only intermittently. A workaround is to send only document uploads with the offer and then send out the templates by themselves separately via the Send Message > Send Documents feature in the applicant's profile.
Aug 26, 14:23 PDT
Investigating - Some customers may be experiencing loading "dots" indefinitely when attempting to send an offer letter that includes both onboarding document templates and uploads. We are investigating this matter with HelloSign.
Aug 26, 09:57 PDT
Careers page Operational
Offer letters Operational
Message templates Operational
Form builder Operational
Background checks Operational
Help Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 19, 2019

No incidents reported today.

Oct 18, 2019
Resolved - The functionality of this has been restored; if you're still encountering the issue, you'll need to restart the browser and reload the page you were on.
Oct 18, 17:05 PDT
Monitoring - The functionality of this has been restored; if you're still encountering the issue, you'll need to restart the browser and reload the page you were on.
Oct 18, 15:02 PDT
Investigating - Some users may encounter the following message when communicating with an applicant via SMS Text: Whoops Make sure you include a subject and a message body. We are aware of this issue and are currently investigating. Our sincerest apologies to those who are impacted by this.
Oct 18, 14:20 PDT
Oct 17, 2019

No incidents reported.

Oct 16, 2019
Resolved - Functionality has been fully restored.
Oct 16, 10:28 PDT
Identified - Some users may encounter some lag when loading up documents or generating offer letters. We are aware of this issue and it is being investigated into. Our sincerest apology for any inconvenience this has caused.
Oct 16, 09:51 PDT
Oct 15, 2019

No incidents reported.

Oct 14, 2019
Resolved - This incident has been resolved.
Oct 14, 16:11 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 15:22 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 14, 13:21 PDT
Investigating - It has come to our attention that some users may experience a delay in outbound emails to applicants, workflow actions such as requisitions, or Mark as Hired events, such as offer letters. We are aware of this and working on restoring full functionality to these processes. We would like to extend our sincerest apology for anyone impacted by this.
Oct 14, 13:21 PDT
Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.